Contact Information
For orders, inquiries and comments you reach us through:
E-mail Address
info@luxurydecor.co.ke
Phone Number
0742 981 536
Address
Ronald Ngala Street Royal Palm 1st Floor Am1
Frequently Asked Questions
What types of kitchenware and cookware do you sell?
We offer a wide selection of high-quality kitchen essentials, including pots, pans, cooking utensils, bakeware, knives, cutting boards, food storage containers, dinnerware, and small kitchen accessories. Our products are carefully selected for durability, functionality, and sty
How long does delivery take?
Delivery times depend on your location. Most orders are processed within 1–2 business days and delivered within 3–7 business days. Once your order is shipped, you’ll receive a tracking number so you can monitor its progress.
What payment methods do you accept?
We accept major credit and debit cards, mobile money payments, bank transfers, and other secure online payment methods available at checkout. All transactions are encrypted to ensure your payment information remains safe.
Can I return or exchange a product if I'm not satisfied?
Yes. If you’re not completely satisfied with your purchase, you can return or exchange eligible items within our return policy period, provided they are unused, in their original packaging, and accompanied by proof of purchase. Please contact our customer support team to begin the process.
Are your cookware products safe for everyday use?
Absolutely. Our cookware is sourced from trusted manufacturers and is designed to meet high quality and safety standards. Many of our products are food-safe, PFOA-free, and compatible with various cooktops, including gas, electric, ceramic, and induction (where specified in the product description).
